E-Design Key Terms & Conditions
Full Terms & Conditions will be provided before booking and payment. Work will begin once the client has accepted the proposal, payment terms and full Terms and Conditions.
Key Terms for E-Design:
1. E-Design services are an online decorating consultation service only. All recommendations are regarded as suggestions to improve the aesthetic of your space and are not intended for construction services.
2. As this is a remote service, the client is responsible for providing accurate measurements, photographs and project information. The design advice and recommendations will be based on the information supplied. You are responsible for confirming the accuracy and completeness of any information that is provided.
3. We will ensure that our Services are provided with reasonable care and skill and in accordance with best trade practice. Our Services, and any guidance we provide, will be from an interior design perspective only; you must gain specialist advice from architects, building control, structural engineers or other specialist contractors or trades where applicable.
4. Floor plan measurements and details are for illustration purposes only, and as such, the floor plan or any related materials that illustrate the arrangement or placement of recommended items is intended to be used solely as a rough sketch in order to demonstrate the suggested placement or arrangement of recommended items.
5. All objects depicted in floor plans or any related materials that illustrate the arrangement or placement of recommended items will be chosen as an “approximate match” to represent those pieces that have been noted in the shopping lists. Colours, sizes and other details may not be exact.
6. You agree to correspond strictly through online communication using email and allocated, previously arranged calls in 15 minute blocks up to a maximum of 4 hours, unless otherwise agreed in writing. You agree to pay our hourly rate for unscheduled phone calls, and texts not previously agreed or above the 4 hours.
7. We will not be responsible for the means, methods or procedures of the construction, fabrication, delivery & installation, or safety precautions in connections with the e design project.
8. Product sourcing is limited to certain countries.
9. In the event that you have a space that is a combination-use room (i.e. living room/dining room combination), payment will be for the number of spaces combined, unless otherwise agreed in writing.
10. Two design revisions are included in every e-design package. Additional revisions beyond those included are available at additional cost to be agreed upon in writing.
11. We cannot guarantee the prices or long-term availability of merchandise listed in your product shopping list.
12. We cannot be held responsible for arranging repairs, replacement or freight claims for purchases made in conjunction with recommendations for your e-design project.
13. Design documents, concepts and materials remain the intellectual property of the designer. We shall have the right to document the project notes, boards and photos, which may be used for portfolio, blog, social media, public display and similar publicity purposes. Your first name and location may be used in connection with the documentation unless specified to the contrary. Your data will be held in accordance with our Privacy Policy. All documentation used on our behalf shall be paid by us. In addition, if you apply the tips and suggestions given and document these changes, we must be given credit as the consultant for the project if your documentation is released to the Public.
14. Cancellation and refund terms will be provided in the full Terms & Conditions before booking. Where work has already begun with the client’s agreement, fees may be payable for work completed.
15. Payment Terms: Fees and payment terms will be confirmed in writing before booking. Consultation and e-design fees under £500 are payable in advance to secure the service and allow design work to begin.